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Terms and Conditions

PAYMENT
All prices marked as TWD (New Taiwan Dollar). We accept credit cards, PayPal for domestic costumers. For international purchases, we accept credit cards as payment in addition to PayPal.

DELIVERY & SHIPPING
Delivery charges are calculated at the checkout stage based on the estimated size and weight of your items and your shipping location. Domestic orders will be shipped via Domestic Express Mail. International orders will be shipped via EMS (Express Mail Service). Orders will be processed within 2-3 business days.

RETURN / EXCHANGE POLICY
We accept returned or exchange service only if product(s) is damaged or defective. Please notify waitingroom.tw@gmail.com within 7 days from the date that you received your order to obtain authorization for return. We will repair the fault if possible. In the case that we are unable to repair it, we will replace the product or refund the payment. Returned items must be in their original condition with all tags still attached.  We hold the right to refuse a return if we deem to be unsatisfactory.